Last updated: 27 September 2026

Arganity Trading W.L.L respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit arganity.com, create an account, place an order, visit our store or contact us by telephone, email, WhatsApp or social media.

1. Information We Collect

  • Name, telephone number, email address and customer-account details.
  • Billing and delivery address, location, zone, street and building information.
  • Order history, purchased products, quantities, prices, returns and customer-service communications.
  • Payment status, transaction reference and payment method.
  • Information provided through WhatsApp, email, forms, reviews or social media.
  • IP address, browser, device, language, approximate location and website activity collected through cookies and similar technologies.
  • Information reasonably required to prevent fraud, confirm identity or verify an order.

2. Payment Information

Online payments may be processed through SADAD or another approved payment provider. Arganity does not normally receive or store the customer’s complete card number, CVV or online-banking password.

Payment providers process payment information according to their own privacy and security policies. We may retain the payment method, transaction reference, amount and payment status for accounting, order fulfilment, fraud prevention and dispute resolution.

3. How We Use Information

  • Create and manage customer accounts.
  • Process payments, orders, deliveries, collections, returns and refunds.
  • Communicate about orders through telephone, email, SMS or WhatsApp.
  • Provide customer support and respond to enquiries.
  • Prevent fraud, misuse, false claims and unauthorized transactions.
  • Maintain invoices, accounting and legally required business records.
  • Improve our products, website, customer service and business operations.
  • Send promotions when the customer has consented or where legally permitted.
  • Comply with Qatar law and lawful requests from competent authorities.

4. Delivery and Service Partners

We may share only the information reasonably required to fulfil an order with NBOX Now or other approved delivery providers; SADAD, banks or approved payment providers; WooCommerce, hosting, technical-support and security providers; WhatsApp, email or SMS providers when those channels are used; Google, Jetpack or similar analytics services; and professional advisers or competent authorities where legally required.

We do not sell or rent customer personal information.

5. International Processing

Some service providers may process or store information outside Qatar. Where this occurs, we take reasonable steps to use trusted providers and appropriate safeguards, subject to applicable Qatar law.

6. Cookies and Website Analytics

Our website may use essential cookies for the shopping cart, checkout, account login, security and website operation. Analytics, preference or marketing technologies may also be used to understand website performance and improve customer experience. Where required, these will be used subject to the customer’s choices or consent.

Disabling essential cookies may prevent parts of the website, including checkout or account access, from working correctly.

7. Marketing Communications

We may send promotions by email, SMS or WhatsApp only with consent or where legally permitted. Customers may opt out at any time through the unsubscribe option or by contacting us. Opting out of marketing does not stop essential communications concerning existing orders, payments, delivery, safety or customer-service requests.

8. Data Retention

We retain personal information only as long as reasonably necessary to fulfil orders, provide customer service, maintain required accounting and legal records, resolve disputes or warranties, prevent fraud and protect legal rights. Information will then be securely deleted, anonymized or retained only where required by law.

9. Data Security

We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed completely secure. Customers are responsible for protecting passwords and account access and should notify us immediately of suspected unauthorized activity.

10. Customer Rights

Subject to applicable Qatar law, customers may request confirmation of processing, access to their information, correction of inaccurate or incomplete information, deletion where retention is no longer necessary or legally required, withdrawal of marketing consent, and information about how their data is used or shared. We may request reasonable identity verification before completing a privacy request.

11. Children’s Privacy

Our website is not directed to children who cannot legally provide consent. Orders by minors must be placed or authorized by a parent or legal guardian.

12. Third-Party Services

Links to external websites, payment portals, social networks or communication platforms are governed by the privacy policies of those third parties. Arganity is not responsible for their independent privacy practices.

13. Changes to This Policy

We may update this policy to reflect legal, technical or operational changes. The updated version and date will be published on this page.

14. Contact Us

Arganity Trading W.L.L
Email: Order@arganity.com
Telephone: +974 3021 3333
Office 13, 1st Floor, Al Khulaifi Building, Building 361, Street 340, Zone 56, Salwa Road, Ain Khaled, Al Rayyan, Qatar.

This policy is governed by the laws of the State of Qatar, including Law No. 13 of 2016 on Protecting Personal Data Privacy.

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